Augmented reality nel campo dell’assistenza remota

Grazie all’utilizzo della realtà aumentata IOTAR Remote Assistance AR è in grado di risolvere i problemi da remoto, tramite qualsiasi dispositivo mobile.

It allows you to act at any time and in any place to carry out ordinary maintenance or solve machinery problems; thanks to mobile devices, the specialist technician is able to precisely identify the problem and find a solution, shortening intervention times and avoiding unnecessary additional costs.

La rivoluzione introdotta da questo software di realtà aumentata sta proprio nell’opportunità, di visionare in tempo reale i problemi che si presentano ad ogni cliente, senza doversi spostare dalla propria postazione.

Features and functionality of the App

• Stream video directly from your mobile device's camera
• Highlight real-world objects
• Augmented reality support for automatic marker recognition
• Real-time display of machine data (temperatures, engine revolutions, maintenance) on marker recognition using the IOTAR Acquisition module
• Display of manuals and information materials combined with the different markers
• Take photos of the stream to highlight details or work more calmly
• Chat between user and operator, useful if you are in an environment that is not suitable for making a voice call
• Possibilità di scattare foto con il dispositivo mobile ed inviarle all’operatore
• Works even with slow or no connectivity
• Registration of interventions
• Management of users with different roles

Place the fault

It is essential, in order to solve a problem, to use a system that allows you to visualize the fault with your own eyes.

Field users, through the use of mobile devices, can interface in real-time with remote technicians; real-time transmission allows you to make distances shorter, thus obtaining direct assistance in the field.

This assistance can provide various features such as taking pictures, recording videos, remotely drawing or annotating on the image, sharing the screen (pdf file, web etc.), full screen viewing and digital zoom.

Keep track of all interventions

The entire IOTAR software is presented as a memory useful for the training of technicians/users, thanks to the possibility of saving each operation.

The sectors in which this service can be used are many and can vary from the manufacturing industry, the pharmaceutical industry, real estate and much more.

Performance

Utilizziamo data center distribuiti nelle principali aree geografiche mondiali. La scelta dei siti in cui localizzare i server è stata effettuata in base all’importanza delle singole aree del mondo, alla distanza tra un server e l’altro e alla portata delle trasmissioni. È così che si assicurano a tutti video conversazioni nitide e dal suo chiaro e pulito.