IOTAR App

Offer real-time assistance remotely thanks to Merged Reality

Reduce the costs of travel and on-site interventions:
with the IOTAR app, connect your specialists with your field operators or with your customers, to offer remote assistance anywhere in the world.

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An app, a tablet or a smartphone
to manage any intervention

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Is there an urgency or problem that your field operator can't solve?
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Does your customer need a quick diagnostic?
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Does your customer or maintenance technician need immediate support, but are they at a great distance?
IOTAR is the app that allows the on-site specialist to give technical support intuitively, showing how to intervene.

All that is needed is to access the app, installed on the device (tablet or smartphone) of the specialist in the office and on that of the operator.

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With IOTAR you can guarantee timely solutions to your customers and reduce outings and travel.
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Who is IOTAR designed for?

For all companies that provide technical assistance and maintenance of all kinds: from large industrial plants to small domestic interventions, IOTAR is the ally that allows you to reduce costs and intervention times, without requiring the purchase of dedicated hardware and tools.
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How does it work

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Thanks to the IOTAR app, which uses Merged Reality, the in-house specialist can virtually see and touch the objects the field technician is working on.
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The in-house specialist uses, alongside his PC, another Tablet which frames an area where he can show with his own hands and with the necessary tools how the operator in the field must act.
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The technician will be able to replicate the operations performed by the specialist, directly on the customer's machine.
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The person (technician or customer) who has a problem contacts the operator on site
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The person who has the problem activates the app on his device (tablet or smartphone) and frames the object to be repaired
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The specialist in the office sees the framed object on his PC and, using the connected Tablet, frames an empty area where he can simulate with his own hands and with the necessary tools how to act
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The field operator sees the operation in real time and can replicate it
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There will no longer be any doubts about which lever to operate,
on the cable to be cut or on the button to press!
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Cut travel costs with an app

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How much does an outing or a trip cost you?
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How much does it cost you to send a specialist to support your operator?
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How much does it cost you to have to organize two outings to solve a single problem?
With the IOTAR App, you can solve your customers' problems even remotely.

Just install the app on your PC, tablet or smartphone, without the need for other tools.

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Remote viewing for real-time assistance
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More effective intervention management
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Efficient maintenance
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Remote management of interventions
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Manuals always available
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Lower cost for the company

Offer remote assistance from any mobile device

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IOTAR allows you to:

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Locate the fault

The transmission of images in real time allows the specialist to analyze the situation and identify the fault even remotely, preparing the intervention methods.
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Solve problems remotely

By showing how to intervene directly on the object in view, the specialist can guide the technician step by step for the rapid resolution of the problem.
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To intervene in safety

Mobile technology and augmented reality provide staff with real-time, easy-to-follow, visual, step-by-step operating procedures, reducing the possibility of human error in performing specific tasks.
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Keep track of interventions

IOTAR allows you to record the operations carried out and keep the history, as valuable archival and training material for new operators.
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All the advantages of IOTAR

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Stream video directly from your mobile device's camera
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Highlighting real-world objects
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Real-time display of machine data (temperatures, engine revolutions, maintenance
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Display of manuals and information materials combined with the different markers
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Snapshots of the stream to highlight details or work with greater peace of mind
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Chat between user and operator, useful if you are in an environment that is not suitable for making a voice call
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Possibility to take pictures with the mobile device and send them to the operator
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Merged Reality function to superimpose what the expert sees with what the operator sees
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Works even with slow or no connectivity
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Registration of interventions
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Management of users with different roles
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IOTAR is available by subscription
starting from €69/month + VAT
for N° of users: 100 – N° of specialists: 1

Get your free trial

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IOTAR is an exclusive product of INDEVO s.r.l.
INDEVO s.r.l. – Via Goffredo Mameli, 14 – 21013 Gallarate (VA) Tel. +39 340 6356406 – P.IVA 03894240120 – © INDEVO s.r.l. Privacy Policy Cookie Policy

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