Augmented reality in remote assistance

Thanks to the use of augmented reality IOTAR Remote Assistance AR is able to solve problems remotely, via any mobile device.

It allows you to act at any time and anywhere to perform routine maintenance or solve machinery problems; thanks to mobile devices, the specialist technician is able to accurately identify the problem and find a solution by shortening the intervention time and avoiding unnecessary additional expenses.

The revolution introduced by this augmented reality software is precisely in the opportunity, to see in real time the problems that arise to each customer, without having to move from their own location.

Features and functionality of the App

• Video streaming directly from mobile device camera
• Highlight real world objects
• Augmented reality support for automatic marker recognition
• Real-time display of machine data (temperatures, engine revolutions, maintenance) on marker recognition via IOTAR Acquisition module
• Display of manuals and information materials combined with different markers
• Take photos of the streaming to highlight details or work with greater peace of mind
• Chat between user and operator, useful if you are in an environment not suitable for making a voice call
• Possibility to take photos with the mobile device and send them to the operator
• Works even with slow or absent connectivity
• Record of interventions
• Managing users with different roles

Place the fault

It is essential, in order to solve a problem, to use a system that allows you to visualize the fault with your own eyes.

Users in the field, through the use of mobile devices, can interface in real-time with the technicians remotely; the transmission in real time allows you to make the distances shorter, thus obtaining direct assistance in the field.

Such assistance can provide several features such as taking photos, recording videos, drawing or annotating remotely on the image, sharing the screen (pdf files, web etc.), full screen view and digital zoom.

Keep track of all interventions

The entire IOTAR software is presented as a useful memory for the training of technicians/ users, thanks to the ability to save each operation.

The sectors in which you can use this service are many and can vary from the manufacturing industry, the pharmaceutical industry, real estate and much more.

Performance

We use data centers distributed in the main geographical areas of the world. The choice of sites where to locate the servers was made based on the importance of the individual areas of the world, the distance between one server and another and the scope of the transmissions. That’s how they make sure all video conversations clear and from its clear and clean.