{"id":2825,"date":"2021-05-27T15:46:59","date_gmt":"2021-05-27T15:46:59","guid":{"rendered":"https:\/\/www.iotarsuite.com\/?page_id=2825"},"modified":"2023-06-29T14:23:37","modified_gmt":"2023-06-29T14:23:37","slug":"remote-assistance","status":"publish","type":"page","link":"https:\/\/www.iotarsuite.com\/en\/remote-assistance\/","title":{"rendered":"Remote Assistance"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; next_background_color=&#8221;#ffffff&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#bfd4e9&#8243; background_image=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/iotar-app-assistenza-da-remoto-sfondo.jpg&#8221; background_position=&#8221;top_center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin_tablet=&#8221;0px|||0px|false|false&#8221; custom_margin_phone=&#8221;0px|0px|0px|0px|true|true&#8221; 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text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]IOTAR \u00e8 l\u2019app che permette allo specialista in sede di dare supporto tecnico in modo intuitivo, mostrando come intervenire.<\/p>\n<p>Tutto ci\u00f2 che serve \u00e8 accedere all\u2019app, installata sul dispositivo (tablet o smartphone) dello specialista in sede e su quella dell\u2019operatore.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;184deg&#8221; background_color_gradient_stops=&#8221;#fbefe5 0%|#dfe7f7 100%&#8221; background_color_gradient_start=&#8221;#fbefe5&#8243; background_color_gradient_end=&#8221;#dfe7f7&#8243; width=&#8221;900px&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;90%&#8221; 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_module_preset=&#8221;default&#8221; text_text_color=&#8221;#1c1d20&#8243; text_font_size=&#8221;23px&#8221; text_line_height=&#8221;1.3em&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;-20px||||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;||||false|false&#8221; custom_padding_tablet=&#8221;||||false|false&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; text_font_size_tablet=&#8221;&#8221; text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]Per tutte le aziende che forniscono assistenza tecnica e manutenzione di ogni tipo: dai grandi impianti industriali ai piccoli interventi domestici, IOTAR \u00e8 l\u2019alleato che permette di ridurre i costi e i tempi di intervento, <span style=\"color: #e94e1b;\"><strong>without requiring the purchase of dedicated hardware and tools<\/strong><\/span>.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; 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image_icon_width_tablet=&#8221;47px&#8221;]Grazie all\u2019app IOTAR, che sfrutta la Merged Reality, lo specialista in sede pu\u00f2 vedere e toccare virtualmente gli oggetti su cui sta lavorando il tecnico su campo.[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#1787b4&#8243; image_icon_background_color=&#8221;#f3e4d0&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;47px&#8221; content_max_width=&#8221;100%&#8221; image_icon_width_phone=&#8221;30px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#1c1d20&#8243; body_font_size=&#8221;22px&#8221; body_line_height=&#8221;1.3em&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;47px&#8221; icon_font_size_tablet=&#8221;&#8221; icon_font_size_phone=&#8221;30px&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#f3e4d0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243; image_icon_width_tablet=&#8221;47px&#8221;]Lo specialista in sede utilizza, a fianco del suo PC, un altro Tablet che inquadra un\u2019area dove pu\u00f2 mostrare con le proprie mani e con gli strumenti necessari come deve agire l\u2019operatore sul campo.[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#1787b4&#8243; image_icon_background_color=&#8221;#f3e4d0&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;47px&#8221; content_max_width=&#8221;100%&#8221; image_icon_width_phone=&#8221;30px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; body_text_color=&#8221;#1c1d20&#8243; body_font_size=&#8221;22px&#8221; body_line_height=&#8221;1.3em&#8221; image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;47px&#8221; icon_font_size_tablet=&#8221;&#8221; icon_font_size_phone=&#8221;30px&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#f3e4d0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243; image_icon_width_tablet=&#8221;47px&#8221;]Il tecnico potr\u00e0 replicare le operazioni svolte dallo specialista, direttamente sul macchinario del cliente. [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;670px&#8221; width_tablet=&#8221;90%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb image=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/uno.png&#8221; alt=&#8221;uno&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;60px&#8221; content_max_width=&#8221;100%&#8221; image_icon_width_tablet=&#8221;50px&#8221; image_icon_width_phone=&#8221;47px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;|800|||||||&#8221; body_text_color=&#8221;#1c1d20&#8243; body_font_size=&#8221;26px&#8221; body_line_height=&#8221;1.3em&#8221; animation=&#8221;off&#8221; body_font_size_tablet=&#8221;22px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; image_max_width=&#8221;60px&#8221; image_max_width_tablet=&#8221;50px&#8221; icon_font_size_tablet=&#8221;&#8221; image_max_width_phone=&#8221;47px&#8221; icon_font_size_phone=&#8221;30px&#8221; image_max_width_last_edited=&#8221;on|phone&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]La persona (tecnico o cliente) che ha un problema contatta l\u2019operatore in sede[\/et_pb_blurb][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/01-contatto-iotarapp.png&#8221; alt=&#8221;01 contatto tra operatori &#8211;  iotarapp&#8221; title_text=&#8221;01 contatto tra operatori &#8211;  iotarapp&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; 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image_max_width_tablet=&#8221;50px&#8221; icon_font_size_tablet=&#8221;&#8221; image_max_width_phone=&#8221;47px&#8221; icon_font_size_phone=&#8221;30px&#8221; image_max_width_last_edited=&#8221;on|phone&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]La persona che ha il problema, attiva l\u2019app nel suo dispositivo (tablet o smartphone) e inquadra l\u2019oggetto da riparare[\/et_pb_blurb][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/02-inquadratura-oggetto-guasto-iotarapp-1.png&#8221; alt=&#8221;02 inquadratura oggetto guasto &#8211; iotarapp&#8221; title_text=&#8221;02 inquadratura oggetto guasto &#8211; iotarapp&#8221; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_blurb image=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/tre.png&#8221; alt=&#8221;tre&#8221; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;60px&#8221; content_max_width=&#8221;100%&#8221; image_icon_width_tablet=&#8221;50px&#8221; image_icon_width_phone=&#8221;47px&#8221; image_icon_width_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;|800|||||||&#8221; body_text_color=&#8221;#1c1d20&#8243; body_font_size=&#8221;26px&#8221; body_line_height=&#8221;1.3em&#8221; custom_padding=&#8221;20px||||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation=&#8221;off&#8221; body_font_size_tablet=&#8221;22px&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; image_max_width=&#8221;60px&#8221; image_max_width_tablet=&#8221;50px&#8221; icon_font_size_tablet=&#8221;&#8221; image_max_width_phone=&#8221;47px&#8221; icon_font_size_phone=&#8221;30px&#8221; 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custom_padding_phone=&#8221;15px|10px|15px|10px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;26px&#8221; header_font_size_phone=&#8221;22px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; image_max_width=&#8221;95px&#8221; image_max_width_tablet=&#8221;60px&#8221; icon_font_size_tablet=&#8221;&#8221; image_max_width_phone=&#8221;40px&#8221; icon_font_size_phone=&#8221;30px&#8221; image_max_width_last_edited=&#8221;on|tablet&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]La trasmissione delle immagini in real time consente allo specialista di analizzare la situazione e di individuare il guasto anche a distanza, predisponendo le modalit\u00e0 di intervento. 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custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;25px|20px|25px|20px|true|true&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;15px|10px|15px|10px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;26px&#8221; header_font_size_phone=&#8221;22px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; image_max_width=&#8221;95px&#8221; image_max_width_tablet=&#8221;60px&#8221; icon_font_size_tablet=&#8221;&#8221; image_max_width_phone=&#8221;40px&#8221; icon_font_size_phone=&#8221;30px&#8221; image_max_width_last_edited=&#8221;on|tablet&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]La tecnologia mobile e la realt\u00e0 aumentata forniscono al personale procedure operative in tempo reale, facili da seguire, visive, step by step, riducendo le possibilit\u00e0 errore umano nell\u2019esecuzione di compiti specifici.[\/et_pb_blurb][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/triangolo-arancio.png&#8221; 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image_icon_custom_padding=&#8221;8px|8px|8px|8px|false|false&#8221; body_font_size_tablet=&#8221;&#8221; body_font_size_phone=&#8221;18px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_radii_image=&#8221;on|100%|100%|100%|100%&#8221; icon_font_size=&#8221;47px&#8221; icon_font_size_tablet=&#8221;&#8221; icon_font_size_phone=&#8221;30px&#8221; icon_font_size_last_edited=&#8221;on|phone&#8221; use_circle=&#8221;on&#8221; circle_color=&#8221;#f3e4d0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; image_icon_background_color__sticky_enabled=&#8221;#7EBEC5&#8243; image_icon_background_color__sticky=&#8221;#7EBEC5&#8243; image_icon_width_tablet=&#8221;47px&#8221;]Streaming video direttamente dalla fotocamera del dispositivo mobile[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#x4e;||divi||400&#8243; icon_color=&#8221;#1787b4&#8243; image_icon_background_color=&#8221;#f3e4d0&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;47px&#8221; 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title_text=&#8221;logo-web-transparent&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1c1d20&#8243; text_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221; custom_padding=&#8221;20px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>IOTAR is an exclusive product of INDEVO s.r.l.<\/strong><br \/>INDEVO s.r.l. &#8211; Via Goffredo Mameli, 14 &#8211; 21013 Gallarate (VA) Tel. +39 340 6356406 &#8211; P.IVA 03894240120 &#8211; \u00a9 INDEVO s.r.l. <strong><a href=\"https:\/\/www.iotarsuite.com\/en\/privacy-policy\/\" style=\"color: #1c1d20;\">Privacy Policy<\/a><\/strong> <a href=\"https:\/\/www.iotarsuite.com\/en\/cookie-policy\/\" style=\"color: #1c1d20;\"><strong>Cookie Policy<\/strong><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>IOTAR AppOffri assistenza in tempo reale da remoto grazie alla Merged RealityRiduci i costi delle trasferte e degli interventi in loco:con l\u2019app IOTAR, metti in collegamento i tuoi specialisti con i tuoi operatori sul campo o con i tuoi clienti, per offrire assistenza a distanza ovunque nel mondo.Un\u2019app, un tablet o uno smartphone per gestire [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-blank.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2825","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Remote Assistance - IOTAR Suite<\/title>\n<meta name=\"description\" content=\"Offri assistenza in tempo reale da remoto grazie alla Merged Reality. 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