{"id":2502,"date":"2021-05-06T13:40:18","date_gmt":"2021-05-06T13:40:18","guid":{"rendered":"https:\/\/www.iotarsuite.com\/?page_id=2502"},"modified":"2023-06-29T14:36:25","modified_gmt":"2023-06-29T14:36:25","slug":"remote-assistance-ar","status":"publish","type":"page","link":"https:\/\/www.iotarsuite.com\/en\/remote-assistance-ar\/","title":{"rendered":"Remote Assistance AR"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;TITOLO PAGINA&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Remote Assistance&#8221; text_orientation=&#8221;center&#8221; button_one_text=&#8221;Prova gratuita&#8221; button_one_url=&#8221;#modulocontatti&#8221; _builder_version=&#8221;4.16&#8243; title_font_size=&#8221;56px&#8221; background_color=&#8221;#f39200&#8243; title_text_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;INTRODUZIONE&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;11px|||||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Augmented reality in remote assistance<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-37px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span id=\"s2_1\">Thanks to the use of augmented reality IOTAR Remote Assistance AR is able to solve problems remotely, via any mobile device.<\/span><\/p>\n<p><span id=\"s2_2\">It allows you to act at any time and anywhere to perform routine maintenance or solve machinery problems;<\/span>\u00a0<span id=\"s2_3\">thanks to mobile devices, the specialist technician is able to accurately identify the problem and find a solution by shortening the intervention time and avoiding unnecessary additional expenses.<\/span><\/p>\n<p><span id=\"s2_4\">The revolution introduced by this augmented reality software is precisely in the opportunity, to see in real time the problems that arise to each customer, without having to move from their own location.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Features and functionality of the App<\/h3>\n<ul>\n<li><span id=\"s2_1\">Video streaming directly from mobile device camera<\/span><\/li>\n<li><span id=\"s2_2\">Highlight real world objects<\/span><\/li>\n<li><span id=\"s2_3\">Augmented reality support for automatic marker recognition<\/span><\/li>\n<li><span id=\"s2_5\">Real-time display of machine data (temperatures, engine revolutions, maintenance) on marker recognition via IOTAR Acquisition module<\/span><\/li>\n<li><span id=\"s2_6\">Display of manuals and information materials combined with different markers<\/span><\/li>\n<li><span id=\"s2_7\">Take photos of the streaming to highlight details or work with greater peace of mind<\/span><\/li>\n<li><span id=\"s2_8\">Chat between user and operator, useful if you are in an environment not suitable for making a voice call<\/span><\/li>\n<li><span id=\"s2_9\">Possibility to take photos with the mobile device and send them to the operator<\/span><\/li>\n<li><span id=\"s2_1\">Works even with slow or absent connectivity<\/span><\/li>\n<li><span id=\"s2_2\">Record of interventions<\/span><\/li>\n<li><span id=\"s2_3\">Managing users with different roles<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;MERGED&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;rgba(255,188,0,0.42)&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Merged Reality&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;||21px|||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: justify;\">Merged Reality<\/h2>\n<p><span id=\"s2_1\">Merged Reality is the function that allows the specialist to give technical support in a very intuitive way to the operator in the field.<\/span><\/p>\n<p><span id=\"s2_2\">The in-house specialist can virtually reach and touch the objects the field technician is working on.<\/span><\/p>\n<p><span id=\"s2_3\">The in-house specialist uses, alongside his PC, another Tablet that frames an area where he can show with his own hands and with tools how the operator should act on the field.<\/span><\/p>\n<p><strong>There will no longer be any doubt about the lever to be operated, the cable to be cut or the button to press!<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2021\/05\/merged-reality-IT.png&#8221; title_text=&#8221;merged-reality-IT&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Riga merged2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5px|||||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/06\/OutputVideo.mp4&#8243; play_icon_color=&#8221;#ffffff&#8221; thumbnail_overlay_color=&#8221;rgba(0,0,0,0.6)&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/06\/IMG_20200629_120732_2-1024&#215;576.jpg&#8221; title_text=&#8221;IMG_20200629_120732_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;CONTENUTI&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; admin_label=&#8221;Riga caschetto smartglasses&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;51px|||||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>IOTAR App also available through a comfortable helmet<\/h3>\n<p><span id=\"s2_1\">IOTAR App in the form of a helmet is a very useful system for construction site operators where there is a need to work with hands-free.<\/span><\/p>\n<p><span id=\"s2_2\">The innovation is represented by the flexibility of the solution that is composed of a helmet equipped with a mono-eyed smart glasses.<\/span><\/p>\n<p><span id=\"s2_3\">The specialist user can therefore follow and interface with the activities of the operator on the site.<\/span><\/p>\n<p><span id=\"s2_4\">The solution is powered by the IOTAR App software that offers widely tested industrial capabilities.<\/span><\/p>\n<p><strong>Unlike A.R. viewers (devices that apply to both eyes) that cause nausea, headaches and dizziness &#8211; in fact the manufacturers of these devices recommend to use them only for 10 minutes every half an hour &#8211; the IOTAR helmet has none of these contraindications since it is mono-eyed and does not interfere with the normal view of the operator, can be worn and used continuously.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h3>Advantages of using the helmet<\/h3>\n<ul>\n<li><span id=\"s2_1\">The operator has both hands free<\/span><\/li>\n<li><span id=\"s2_2\">The image taken follows the operator\u2019s gaze<\/span><\/li>\n<li><span id=\"s2_3\">It is possible to connect the headphones with microphone so that they do not bother the operator\u2019s movements<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>The technical characteristics are as follows:<\/h3>\n<ul>\n<li><span id=\"s2_1\">Available in three colours: Blue, Yellow and Black<\/span><\/li>\n<li><span id=\"s2_2\">Adjustable side vents<\/span><\/li>\n<li><span id=\"s2_3\">Side Euroslot bindings for headphone hearing protectors<\/span><\/li>\n<li><span id=\"s2_4\">Six-point textile suspension harness ensures optimal fit and comfort<\/span><\/li>\n<li><span id=\"s2_5\">Conventional internal harness for customisable comfort<\/span><\/li>\n<li><span id=\"s2_6\">Dimensions: 16,8 x 20,2 x 30,4 cm<\/span><\/li>\n<li><span id=\"s2_7\">Material: Polystyrene<\/span><\/li>\n<li><span id=\"s2_8\">Possibility of having earphones to call<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/09\/CASCO.png&#8221; title_text=&#8221;CASCO&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;80px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/05\/immagne-repubblica.jpg&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Testo&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Place the fault<\/h2>\n<p><span id=\"s2_2\">It is essential, in order to solve a problem, to use a system that allows you to visualize the fault with your own eyes.<\/span><\/p>\n<p><span id=\"s2_3\">Users in the field, through the use of mobile devices, can interface in real-time with the technicians remotely;<\/span>\u00a0<span id=\"s2_4\">the transmission in real time allows you to make the distances shorter, thus obtaining direct assistance in the field.<\/span><\/p>\n<p><span id=\"s2_5\">Such assistance can provide several features such as taking photos, recording videos, drawing or annotating remotely on the image, sharing the screen (pdf files, web etc.), full screen view and digital zoom.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Testo&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;90px||90px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Provide assistance to the operator<\/h2>\n<p><span id=\"s2_2\">Thanks to IOTAR Remote Assistance, the expert technician is able to pinpoint the problem and solve it with precision, all thanks to the above-mentioned features.<\/span><\/p>\n<p><span id=\"s2_3\">The most important feature, however, is undoubtedly to be able to draw, chat, indicate the exact point of assistance required and vice versa.<\/span>\u00a0<span id=\"s2_4\">These indications will then be transmitted in real time on the mobile device, so you can operate faster.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2019\/10\/call-3613071_1280.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;traccia gli interventi&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2019\/10\/solve-2636254_1920.jpg&#8221; alt=&#8221;iotar suite, zinformatica, industria, controllo, gestione, manutenzione, azienda, produzione&#8221; title_text=&#8221;solve-2636254_1920&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Keep track of all interventions<\/h2>\n<p><span id=\"s2_2\">The entire IOTAR software is presented as a useful memory for the training of technicians\/ users, thanks to the ability to save each operation.<\/span><\/p>\n<p><span id=\"s2_3\">The sectors in which you can use this service are many and can vary from the manufacturing industry, the pharmaceutical industry, real estate and much more.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Riga safety&#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;70px||70px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Safety<\/h2>\n<p><span id=\"s2_1\">Safety &#8211; Mobile technology, augmented reality provide operating personnel with real-time, easy-to-follow, visual, step-by-step operating procedures, reducing human error in performing specific tasks.<\/span>\u00a0<span id=\"s2_2\">In addition, the operator shall be provided with information on the location of the existing hazards, superimposing it on the operator\u2019s position.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/10\/safety.jpg&#8221; title_text=&#8221;safety&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; admin_label=&#8221;Riga qualit\u00e0 &#8221; _builder_version=&#8221;4.16&#8243; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.iotarsuite.com\/wp-content\/uploads\/2020\/10\/quality-sito.jpg&#8221; title_text=&#8221;quality-sito&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;70px||70px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Performance<\/h2>\n<p><span id=\"s2_1\">We use data centers distributed in the main geographical areas of the world.<\/span>\u00a0<span id=\"s2_2\">The choice of sites where to locate the servers was made based on the importance of the individual areas of the world, the distance between one server and another and the scope of the transmissions.<\/span>\u00a0<span id=\"s2_3\">That\u2019s how they make sure all video conversations clear and from its clear and clean.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Riga video grande&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;73px|||||&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=lojRmEvRShk&#038;t=8s&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; 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